Introduction

At BookLoop (“we,” “our,” or “us”), we respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website, mobile application, or any other services we provide (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

Information that can be used to identify you, such as your:

  • Full name
  • Email address
  • Phone number
  • University affiliation
  • Course of study
  • Year of study

Listing Information

Information related to textbooks you list for sale, such as:

  • Book title, author, and ISBN
  • Condition and price
  • Photos of the textbook
  • Description and other details

Usage Information

Information about your interaction with our Services, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent
  • Search queries

How We Collect Information

We collect information directly from you when you:

  • Register for an account
  • Create a listing to sell a textbook
  • Contact another user through our platform
  • Contact our customer support
  • Respond to surveys or questionnaires

We also collect information automatically as you navigate through our Services through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use information that we collect about you or that you provide to us:

  • To provide and improve our Services
  • To facilitate transactions between buyers and sellers
  • To communicate with you about your account or transactions
  • To send you important information regarding our Services, changes to our terms, and policies
  • To personalize your experience with our Services
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities
  • To comply with our legal obligations

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To other users of our Services (e.g., when a buyer clicks “Contact Seller”)
  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business
  • To comply with any court order, law, or legal process
  • To enforce or apply our Terms of Service
  • If we believe disclosure is necessary to protect the rights, property, or safety of BookLoop, our users, or others

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Object to the processing of your personal information

To exercise these rights, please contact us using the information provided in the “Contact Information” section below.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on our website or within our app.

The date the Privacy Policy was last revised is identified at the bottom of this page. You are responsible for periodically visiting our Services and this Privacy Policy to check for any changes.

Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:
BookLoop
Email: privacy@bookloop.co.za

Last Updated: October 29, 2025